Call Center Best Practices Revealed...
Discover What TOP CALL CENTER LEADERS ALREADY KNOW and Use To Drive "Best In Class" Performance
Introducing “Leading for Results” – the most powerful and comprehensive call center training tool on the market today.
“Leading For Results” — a proven method for developing front-lined leaders and providing them with the essential tools needed to drive exceptional call center performance.
How would you like to have a call center training tool that created self-directed, high performance work teams and allowed your front-line leaders to become call center leadership stars?
Dear Call Center Professional,
Are you and your teams achieving consistent call center performance results?
What would it mean for your contact center, if you were able to hit all of your goals, all of the time?
Imagine the positive environment that would be created from the confidence that you and your teams would have. Does this sound like something that is within your reach?
No matter what the current state is of your call center, you can have these results too.
I know it sounds a little far-fetched, but I’ve experienced first hand the power of this call center leadership development program and the results that can be achieved by using it.
I’m talking about a program called “Leading For Results.”
Here’s what it did for me and my contact center…
How would you like to have a call center training tool that created self-directed, high performance work teams and allowed your front-line leaders to become call center leadership stars? What would it mean if you could?
- Created top performing call center teams;
- My entire call center started performing at peak levels;
- We consistently achieve our Key Performance Indicators (KPI’s).
Our results weren’t always top rated. And if you continue reading I’ll share how we went from failing to achieving amazing success, using “Leading For Results.”
From Desperation To Call Center Success…
Several years ago I made the transition from running several teams in a call center for an Insurance company to an Operations Manager for a Call Center Service Bureau (Outsourcer).
I was excited and ready to make an impact.
But first let me provide some background.
When I interviewed for the position I was told that many things were wrong with the account that I would be working on. I soon learned they weren’t kidding. Fast forward to graduation day…
I went through the call center training that the agents went through, so I thoroughly understood the project. That tuned out to be a good idea, but on graduation day my boss resigned and the director told me that I was qualified to run the account and put me in charge.
…That was at 10:00 am.
One of our client’s key performance indicators was service level, which is basically the percentage of calls answered in a prescribed number of seconds. Our client’s was 80% in 20 seconds or less. We were at 38% for the day so far, with it dropping quickly.
Shortly after I was informed that I was in charge, I learned that we had a weekly call with the client, and that was scheduled for 1:00 that same day.
Things weren’t looking good… I knew that we had big issues.
Where there is smoke there’s fire! I was right.
Quality was extremely low, attendance was low, attrition was high and overall performance by our team was not impressive, to say the least.
As I would learn, creating a solution would require a 2-step approach. I needed a quick fix, but I also needed to build a long-term solution.
We created both out of necessity.
Two-Step Call Center Training Solution
We quickly went from missing every Key Performance Indicators to meeting and even exceeding all of our goals.
We rapidly became the top center for our client. In fact, they started modeling what we were doing and applied it to their internal call center as well as the other vendors they used.
I personally benefited as well. My salary doubled and I became recognized as a performance expert.
Our short-term solution was incredibly powerful but it was somewhat reactive and my vision was on creating something more proactive.
What I learned was that I could utilize both solutions to provide a one-two punch to improve our call center performance. This system was developed several years ago and I have used it in every new challenge I’ve been faced with.
The results have always been the same. Improvement is fast and lasting.
My centers went from last place to first. Morale went from the basement to the penthouse suite.
You might be wondering why I decided to share my solution. The answer is really simple, however I have two reasons:
- I’ve been witness to too many front-lined leaders being thrown into the job with very little call center training and ultimately I’ve seen far too many fail. If they had this solution, they would have been a lot more successful with their call center career.
- This is a way for me to give back. The call center industry has been very good to me and I’ve met some really great people along the way. As a result, I’ve prospered, in both financial terms, but more importantly in relationship terms. What better way to honor these experiences and memories than by offering this solution to the call center industry as a whole?
Introducing Leading For Results – Call Center Training
I’m pleased to introduce “Leading For Results”, the most powerful and comprehensive call center training tool on the market today.
It was developed by many of the top call center training and operational leaders in our industry. Leading For Results has a proven track record of developing front-lined leaders and providing them with the tools to drive call center performance.
This call center training was designed to create self-directed, high-performing call center teams that always achieve their goals. If they achieve their goal that means you’re achieving yours, right?
What’s Included With This Call Center Training
- 15 Modules that address specific call center performance areas. This is very powerful, since you can use it as formalized call center training program for your front-lined leaders or as a coaching tool to pinpoint a specific area that needs to be improve.
- Participant and facilitator guides for each of the modules. Designed perfectly to be utilized as a leadership development program.
- My Instant Quick-Fix System – when you use this system it can be applied to any type of issue you are faced with and within days, you’ll not only get to the root cause but you’ll be able to correct the problems right away. This solution is golden and your upper management will think you’re a genius.
If your team is not achieving goals consistently, if your clients, customer and senior leadership are unhappy and if you have low morale and high attrition, Leading For Results is for you.
The Leading For Results, call center training will teach you:
- The Most Effective Way To Set Goals and Objectives
- Team Building Tactics That Produce Amazing Results
- How To Delegate For Maximum Results
- Secret Motivational Tactics Derived From Behaviors
- Learn How Listening will Improve Performance
- Coaching System That Uses Radical Techniques To Quickly Address and Fix Situations
- Communication Skills For Results
- … and so much more!
Try and Share This Call Center Performance Tactic…
I’m often asked to share my techniques that I use to drive call center performance. And as a consultant I normally don’t do that free of charge, but I want to share a very simple technique that is very powerful.
It’s easy to set up and easy to implement.
Have you ever heard of stacked ranking?
It’s a simple process of ranking your employees based off of your key performance indicators (KPI’s).
Here’s how it works.
On a spreadsheet list all of your employees to the left, and under the columns list all of the KPI’s. Document each of the KPI’s for each employee and apply an over all weighting and rank based on that rating. Categorize your employees ranking as either “A”, “B” or “C” – “A” being the best. Take the top 20% and give them a classification of an “A”, then take 50% and give them a “B” ranking and then apply the remaining 30% as “C” reps.
You can do this for any time period, but I would do it for at least a week or more.
Share the results with your employees and explain how you went about ranking them.
Reward the “A” and coach the “C” reps. Performance will improve immediately and exponentially, guaranteed!
Are you interested in learning how you can transform
your teams and your call center?
Here’s your opportunity to get Leading For Results (hands-down the best call center training available.)
And to motivate you to take action today, I’ve added several fast action, top rated bonuses that I know you’ll love and that will help you achieve your goals.
See below to learn more about these bonuses.
You’re probably wondering what the price is for this “best in class” call center training?
I’ll share that with you in a moment but first remember this call center training was developed by industry experts to help fill the gap many front-line leaders experience when trying to drive call center performance.
This is a proven tool that works. It has been used in many of the top organizations, including call center outsourcers with outstanding results.
You also will get all of the bonuses, especially the fast action bonuses
As a result, coming up with a fair price was difficult. One of my long-time contact center colleagues has trained this material to his clients in excess of $4,997.00. To me this puts it out of the hands of the leaders that need it
I’ve sold it myself for $197 before, but I’m not even going to charge that much for it. You can get all of the modules and bonuses for an insane price of $97.
You may think I’m crazy but that’s ok, because today you can download the entire call center training, “Leading For Results”, for pennies’ on the dollar.
For a limited time you can have instant access for only $197 $97. This price may increase at anytime!
Fast Action Bonuses…
The following bonuses are extremely powerful and designed to jump start your call center improvement process.
Check them out!
FAST ACTION: BONUS ONE
Call Center Quick Fix! This is an amazing tool. Easy to set up and easy to implement. Run this for two days and you’ll be amazed on the power of this system. I stumbled on this process and found out that it fixed any issue I had. There is nothing the Call Center Quick Fix Tool can’t turn-around. And that is a guarantee!
The best part about this call center performance solution is that it is extremely easy to implement and extremely easy to execute. So if you want to fix your call center quickly then you need to learn more by signing up for our “Leading For Results”, call center training.
FAST ACTION: BONUS TWO
Call Center Performance Management Process
This is a 4-step process to identifying and addressing call center performance. This is a solution that allows your front-line leaders to focus on performance and develop a roadmap for improvement.
This system illustrates the proper system to follow based on two-distinct categories your employees fall into. No more excuses just a clear path to enhanced performance.
FAST ACTION: BONUS THREE
How To Effectively Build Teams and Make Them Work Discover The Art of Managing People and Helping Them Win! Team-building and management has become one of the most important elements of success of new businesses. In fact, there are two modules in the call center training.
It has become very important to work in unity if any measure of success has to be made. Here, we take a look at how you can ensure that your teams stand the test and achieve the success your company has been hankering for. This is a $37 value but it’s yours FREE.
As you can see, these bonuses have been designed to be a perfect companion to our break through Call Center Training.
Call Center Training Recap…
- 15 Modules that address specific call center performance areas. This is very powerful, since you can use it as formalized call center training program for your front-lined leaders or as a coaching tool to pinpoint a specific area that needs to improve.
- Participant and facilitator guides for each of the modules. Designed perfectly to be utilized as a leadership development program.
- My Instant Quick-Fix System – when you use this system it can be applied to any type of issue you are faced and within days, you’ll not only get to the root cause but you be able to correct the problems right away. This solution is golden and your upper management will think you’re a genius.
100% Money-Back Guarantee
Our 60 Day 100% Money Back Guarantee. I’m so convinced that you will absolutely be blown away with the power of this call center training, I am offering a 60 day money-back guarantee. I want you to be absolutely excited with the results that “Leading For Results” will achieve; therefore I want you to be confident that I stand behind my call center training program.
So here’s my guarantee…
It is as simple as that!
So don’t delay. Grab your fast action bonus by ordering now. You’ll get instant access so you can review the materials right away.
All of the Call Center Training Modules as well as ALL of the Bonuses!
One Time Payment – Instant Access!
Instant Download – Even at 2 am
All Major Credit Card, Paypal, and Online Checks Accepted
Order 24 Hours a Day, 7 Days a Week
Only $97, Normally $197
Sincerely,
PS – By grabbing this call center training today you’re eligible to receive the fast action bonus, which delivers quick call center results. This will free up your time and give you an opportunity to apply the full level call center training to deliver lasting results.
PPS – Because the call center training is broken down in 15 modules and you’ll receive both the participant and facilitator guides, you can train or have the training conducted based on an individual module basis or as a complete leadership development program. This is very powerful. Don’t delay. When you order today you’ll have Instant Access to this call center training, even if it’s 2:00 am.