"Discover How This Call Center Training WILL Improve All Aspects of Performance, and Make Your Life Easier and More Productive!"

 Introducing “Leading for Results” – the most powerful and comprehensive call center training tool on the market today. “Leading For Results” — a proven method for developing front-lined leaders and providing them with the essential tools needed to drive exceptional call center performance. 

How would you like to have a call center training tool that created self-directed, high performance work teams and allowed your front-line leaders to become call center leadership stars?

Below are the modules in this problem-solving call center training:

Dear Call Center Professional,

First and foremost thank you for visiting this page!

I know your busy, so I’ll get right to the point… “Leading For Results” Call Center Training will solve all of your call center problems.  

Find out more below… 

How would you like to have a call center training tool that created self-directed, high performance work teams and allowed your front-line leaders to become call center leadership stars? What would it mean if you could? 

• Have top performing call center teams;
• Have your entire call center performing at peak levels;
• Consistently achieve your Key Performance Indicators (KPI’s).

Don’t Wait Get Instant Access Right Now!

I have just the solution, that has been proven to work consistently and without fail, guaranteed. And if you continue reading I’ll share how I went from the brink of failure to amazing success, using this call center tool.

From Desperation To Call Center Success…

Great news, they offered me the job, now what? Several years ago I made the transition from running several teams in a call center for an Insurance company to an Operations Manager for a Call Center Service Bureau (Outsourcer). 

I was excited and ready to make an impact.

But I digress… When I interviewed for the position I was told that many things were wrong with this account.  I soon learned they weren’t kidding. Fast forward to graduation day…

I went through the call center training that the agents went through, so I thoroughly understood the project.  That tuned out to be a good idea, but on graduation day my boss resigned and the director told me that I was qualified to run the account and put me in charge.

…That was at 10:00 am.

One of our client’s key performance indicators was service level, which is basically the percentage of calls answered in a prescribed number of seconds.  Theirs was 80% in 20 seconds or less.  We were at 38% for the day so far, with it dropping quickly.

Shortly after I was informed that I was in charge, I learned that we had a weekly call with the client, and that was scheduled for 1:00 that same day.

Things weren’t looking good… I knew that we had big issues.

Where there is smoke there’s fire!  I was right.

Quality was extremely low, attendance was low, attrition was high and overall performance by our team was not impressive, to say the least.

As I would learn, creating a solution would require a 2-pronged approach.  I needed a quick fix, but I also needed to build a long-term solution.

Our team created both.

Two-pronged Call Center Training Solution

We quickly went from missing every Key Performance Indicators to meeting and even exceeding all of our goals.

We rapidly became the top center for our client. In fact, they started modeling what we were doing to make change, and applied it to their internal call center as well as the other vendors they used.

I personally benefited as well.  My salary doubled and I became recognized as a performance expert.

Our short-term solution was incredibly powerful but it was somewhat reactive and my vision was on creating something more proactive.

What I learned was that I could utilize both solutions to provide a one-two punch to improve our call center performance. This system was developed several years ago and I have used it in every new challenge I’ve been faced with.

The results have always been the same.  Improvement is fast and lasting.

My centers go from last place to first.  Morale goes from the basement to the penthouse suit. You might be wondering why I decided to share my solution.  The answer is really simple, however it requires two reasons:

• I’ve been witness to too many front-lined leaders being thrown into the job with very little call center training and ultimately I’ve seen far too many fail.  If they had this solution, they would have been a lot more successful with their call center career.
• This is a way for me to give back.  The call center industry has been very good to me and I’ve met some really great people along the way.  As a result, I’ve prospered, in both financial terms, but more importantly in relationship terms.   What better way to honor these experiences and memories than by offering this solution to the call center industry as a whole?

Introducing Leading For Results – Call Center Training

I’m pleased to introduce “Leading For Results”, the most powerful and comprehensive call center training tool on the market today.

It was developed by many of the top call center training and operational leaders in our industry. Leading For Results has a proven track record of developing front-lined leaders and providing them with the tools to drive call center performance.

This call center training was designed to create self-directed, high-performing call center teams that always achieve their goals. If they achieve their goal that means you’re achieving yours, right?

What’s Included With This Call Center Training

• 15 Modules that address specific call center performance areas.  This is very powerful, since you can use it as formalized call center training program for your front-lined leaders or as a coaching tool to pinpoint a specific area that needs to improve.
• Participant and facilitator guides for each of the modules.  Designed perfectly to be utilized as a leadership development program.
• My Instant Quick-Fix System – when you use this system it can be applied to any type of issue you are faced and within days, you’ll not only get to the root cause but you be able to correct the problems right away.  This solution is golden and your upper management will think you’re a genius.

If your team is not achieving goals consistently, if your clients, customer and senior leadership are unhappy and if you have low morale and high attrition, Leading For Results is for you.

The Leading For Results, call center training will teach you:

• The Most Effective Way To Set Goals and Objectives
• Team Building Tactics That Produce Amazing Results
• How To Delegate For Maximum Results
• Secret Motivational Tactics Derived From Behaviors
• Learn How Listening will Improve Performance
• Coaching System That Uses Radical Techniques To Quickly Address and Fix Situations
• Communication Skills For Results
• … and so much more!

Use This Call Center Performance Tactic…

I’m often asked to share my techniques that I use to drive call center performance.  And as a consultant I normally don’t do that free of charge, but I want to share a very simple technique that is very powerful.

It’s easy to set up and easy to implement.

Have you ever heard of stacked ranking?

It’s a simple process of ranking your employees based off of your key performance indicators (KPI’s).

Here’s how it works.

On a spreadsheet list all of your employees to the left, and under the columns list all of the KPI’s.  Document each of the KPI’s for each employee and apply an over all weighting and rank based on that rating.  Categorize your employees ranking as either “A”, “B” or “C” – “A” being the best.   Take the top 20% and give them a classification of an “A”, then take 50% and give them a “B” ranking and then apply the remaining 30% as “C” reps.