"Discover How Call Center Training Was Developed and The Subsequent Success That Followed!"

The Story Behind “Call Center Leadership Training”…

Several years ago, I worked for a Large BPO and ran a call center in Texas.  We had over 1000 seats and over 2400 employees. 

Our center was located in an area that had a hard time finding qualified leadership.  Most of the Senior Leadership team was recruited in from other areas like I was.  I actually moved from Baltimore, MD to join the organization.

Basically, the challenge our senior team was faced with was, either hire strong supervisors or develop them ourselves, because we were experiencing tremendous growth at the time. 

Since we were a BPO, we had a hard time finding the talent we needed for the price we were willing to pay.  Anybody in the industry can probably relate to this story.

We needed a mechanism to develop our team from within.  That is when “Call Center Leadership Training” began to take shape. 

We had a very strong Leader in place at the time with a strong training manager.  Their combined efforts coupled with the leadership team, developed the first draft and version of this training. However, since that point the training has changed drastically. 

Call Center Best Practices has been incorporated to include some of the leading organization’s best practices and so what Call Center Leadership Training is today just does not compare to what we had in the beginning. 

Our results are better, simply because we test every part of this training and focus on results-driven processes. 

I think you’ll agree it ‘s worth investigating further. In fact, you can download a copy of the first module to see what this is all about. You can do so by completing the form to the right in the sidebar.

A Little About Greg Meares

I‘ve been in the Call Center industry for over 20 years and have worked for many great companies.  As an Senior Executive, I’ve been responsible for the day-to-day business operations and have been instrumental in shaping core business goals, overseeing execution of growth strategies, as well as responsible for operational & technology leadership and market initiatives.

My 20-year Contact Center background with firms such as Zurich Insurance Group, EarthLink, and APAC Customer Services, includes a strong mix of strategic, operational and financial experience.  I’m knowledgeable in a number of industries, including financial services/ insurance, transportation, technology, education and retail.

My focus in the past has been leading companies through complex operational issues facing the fast-moving, high-growth, technology service industry.

Call Center Leadership Development is critical to successful execution and I am a strong proponent of providing my teams the tools to deliver outstanding results.

“Our leaders are our greatest resource, that’s why we need to invest in their development.” By doing so the ROI is exponential.  Our customers win, our front line employees win and our organization wins.

The exact same system I use to develop leaders is offered at Call Center Leadership Training.  Make sure you learn more.

My philosophy, “success is completely based upon delivering for your customers”, and my direct, “let’s roll up our sleeves and get to work” approach is valued – and sought out — by clients seeking to turn industry trends and evolving customer needs into competitive advantage through Contact Center execution.

I urge you to take a serious look at what the Call Center Leadership Training can offer your organization.