Call Center Resources For Call Center Supervisors
Recently Call Center Training Released a Highly Sought After Call Center Resources Module…
Call Center Resources: Call Center Training consist of 15 modules and the first is “The Role of a Supervisor.”
This module is being offered for free and I urge you to check it out this call center resources. All you have to do is sign-up for our notification list, you never know when we are going to release something new!
As a recap here is what “The Role of a Supervisor” is all about:
Module One: The Role of a Supervisor
This module discusses the role of a supervisor, the qualities needed to be an effective supervisor, and duties performed by supervisors. Tips and Tactics are reinforced through examples, and exercises. Brought to you by the best Call Center Training available. Many use this call center resources to develop their call center supervisors.
This Call Center Resources Has Been Downloaded 8,672 Times Because It is Powerful!
I believe, and so do the last 8,672 readers that download the module, that this call center resources is high quality information that can help you or your teams deliver better results.
I have a request and depending on what stage you are visiting, will depend on what I would very much appreciate that you do.
- If you haven’t downloaded this call center resources do that now and look it over. When finished please come back here and leave me a comment below and let me know what you think about it;
- If you already downloaded it, could you please leave a comment and let me know your feedback? Also you’ll see some buttons below and it would be awesome if you could share this information with others.
Thanks for taking the time to read this post! Please let us know what type of call center training you have in your center? Let me know if you think this call center resources helps your group.
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Enjoy…
PS: Call Center Resources will help you improve your call center!
37 Responses to “Call Center Resources For Call Center Supervisors”
Mark on June 16, 2010
I downloaded module one yesterday – "The Role of a Supervisor." I must say the quality of the material is exceptional. Now I'm working with my training department to see how many of the Team Leads we can put through this.
Thanks again,
Mark
Stephanie on July 15, 2010
Hi Greg,
I want to thank you for offering this as an example from Leading For Results. I have a question… have you run your entire organization through this training program?
Thanks
Stephanie
admin on July 15, 2010
Hi Stephanie,
Thanks for leaving a comment. Actually, I take two approaches. As you know the program consist of 15 modules focused on different aspects of call center leadership and so what I do is run new Supervisor (Team Leads) through the entire program and then if anybody needs additional focus I train only THAT module.
My organizations have experienced outstanding results. I hope that helps?
Greg
Staci on July 24, 2010
I downloaded this today and would live to watch the video. Where do you access the video?
Mark on August 7, 2010
The tips in the module are very perceptive and the examples used make it a lot easier to put in practice.
Julianna on August 8, 2010
The exercises in the module are easy to apply and if followed will definitely improve how a call center runs.
Martin on August 9, 2010
Hi Greg,
Are you planning to add or edit this again? It reads well actually (and thanks for the tips, they've been quite helpful), I just think there's a little else missing. Maybe more discussion on the processes? But this is really good. Thanks for sharing.
Emmy on August 10, 2010
If you work in a call center and just stumbled upon this page, then you got lucky. Just download the first module and start improving the efficiency of your company.
Jenny on August 10, 2010
Anybody who have read the first module and can apply its lessons will have dramatically improved how their department runs. And to think that there are fourteen more modules that Greg can give us…
Joven on August 11, 2010
I've always believed that having the right people doing the right functions is the key to a company's success. I think Greg does too and in this first module he applies that belief specifically to call center supervisors.
Kathy on August 15, 2010
Productivity is the goal of each company, and for call centers companies there are very few resources out there (and probably none that are free) that can bring the productivity that Leading for Results promises.
Martina on August 16, 2010
Good supervisors make their company operating smoothly and efficiently and that's what gives outstanding results. This module is the best guide I've encountered so far on how to make good supervisors.
admin on August 16, 2010
Hi Martin,
Yes, I always update based on feedback and new proven techniques. Make sure you keep on coming back. You never know when I have an update.
Thanks
Greg
Becky on August 18, 2010
Thanks Greg for gathering all these materials and sharing it for free. You've done everybody in the call center industry a big favor.
Ramon Lopez on August 18, 2010
Why is Greg giving The Role of a Supervisor for free? Because after you read it you'll know how much it could help your company and that you just have to get the rest of the modules for far greater results.
Michael on August 20, 2010
Hi Greg, What I like about your module is that it's really focused on developing efficiency in call centers and not just giving some general advice on how to run a company. I just finished the first module and I hope the rest of the materials retain the same level of quality.
Sarah Go on August 22, 2010
My department had a little trouble a while back and though this module may not be able to fix that, the points in it show how we can avoid the problem from happening again.
Dinah on August 23, 2010
I think it's great how you started your Leadership Training as I think supervisors really are the core of call center networks. They're the ones who get things running and your module gives good advice on how this gets done.
Beverly on August 26, 2010
I've been searching for comprehensive call center training materials for some time now and I'm glad I finally came across this.
Paulo Gomez on August 28, 2010
The points in this module aren't what anyone would call groundbreaking, but they are very well-thought stuff and it is its delivery and discussions that makes this module great.
Vicky on August 28, 2010
This module is great not just because it makes a gives a lot of good points, they’re also very helpful and easy to apply.
Annamae on August 30, 2010
Hi Greg,
I just finished reading "The Role of a Supervisor," and I think it's very helpful. Are you releasing another set of module, and when? Thanks
admin on August 30, 2010
Hi Annamae,
Yes I am releasing the complete set of 15 very soon and I have a facilitator guide for each. Make sure you keep an eye out. It should be in about a week or so.
Thanks
Greg
Queenie on September 2, 2010
With just the first module, anybody can see that Leading for Results is a great tool for improving work efficiency and productivity in call centers.
Ronald on September 2, 2010
Resource materials of this kind are hard to come by. That it's being given for free just makes it more appreciable.
Yolanda on September 4, 2010
Hi Greg, I've just started reading the first module and I think you did very well here. I already shared it with the team leaders in my company
Charlie on September 5, 2010
What I find great about the first module is that it's not just focused on the personal role of supervisors but also discusses how they should interact with the other members of their department and company.
Bernie on September 5, 2010
I think the advices and tips in the module are good because it's applicable to departments of any size and standing.
Gelay on September 6, 2010
This module will be helpful for any call center supervisors and team leaders. Read this and improve your performance in your company.
Robert on September 6, 2010
The points in the module are organized and are all properly discussed. The material is also well-written. It's hard to think how this can still be improved.
Mike on September 7, 2010
Really have to thank you for putting this up and especially for sharing it for free!
Rosemae on September 7, 2010
Any supervisor (and anyone aspiring to be one) could really use reading this module.
Fae on September 7, 2010
The topic is thoroughly covered in this material and the points Greg discusses are very relevant and helpful.
Tara on September 7, 2010
Supervisors shouldn't miss reading this module. If you work on a call center, make sure to pass this along.
Liza on September 8, 2010
I just started reading this and already I got great ideas on how to improve how my department runs.
Yeng on September 9, 2010
The module isn't just about how supervisors excel in their functions and responsibilities. Perhaps more importantly it shows how the supervisors can help a call center excel in its industry.
Albert Khoo on January 28, 2011
Greg,
I reviewed the "the Role of the Supervisor" module, I like the practical Leadership Behaviour Questions, it is so direct and simple to relate to as a supervisor.
Regards