I use to have a boss that would say to me and the team… “Don’t confuse activity with results.” I always liked that saying but learned over time that “activity”, if properly focused could have a positive effect on Call Cente...
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Tagged As: call center agent, Call Center Metrics, Call Center Resources, callcentermetrics
Posted on June 16th, 2010 by
admin in
Call Center Resources
Call Center Leadership Training consist of 15 modules and the first is “The Role of a Supervisor.” This module is being offered for free and I urge you to check it out. All you have to do is sign-up for our notification list (Upper Right), you ne...
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Tagged As: Call Center Resources, Call Center Supervisor, Call Center Trainer
